DFCC Bank recently received the Best Banking Process award from the Global Banking and Finance Review for its implementation of eKYC technology, highlighting its commitment to digital innovation and operational efficiency. This recognition underscores the bank's use of advanced digital technologies for secure and seamless customer onboarding, eliminating the need for physical branch visits. The eKYC technology caters to the global Sri Lankan community, offering a convenient way to open accounts in Sri Lanka.

DFCC Bank CEO Thimal Perera expressed pride in the bank's tech-driven service delivery and financial inclusivity, inviting people worldwide to open a DFCC Bank account anytime, anywhere. The strategic adoption of eKYC for savings account openings aligns with the bank's goal to empower customers to bank flexibly. The paperless process, featuring live agent assistance, benefits both local and expatriate customers.

The eKYC technology incorporates additional security features such as OTP-verified save and apply later functionality, video verification with live detection, and an AML-compliant account approval process. This comprehensive digital transformation streamlines customer onboarding, enabling instant activation of digital banking services. The initiative not only addresses challenges in customer onboarding but also contributes to a more sustainable and eco-friendly banking experience, reinforcing DFCC Bank's position as a leader in digital enablement and service delivery.